COVID-19 Update – We are open for business as usual – also employing extra measures for your safety. However please be aware that some couriers are experiencing delays in certain areas.

Delivery Information

We offer free delivery for all orders within the UK Mainland.

We’re proud to always offer free UK delivery on all orders placed on the Direct4Baby website. This means that no matter your order value, you can receive your item at no additional cost. To help our customers, we have answered some of the most common questions we get asked about delivery and shipping information. 



How long will my order take to arrive?

All items are normally dispatched within one working day of the order being placed.

This means that orders are picked and packed the day after your order has been placed. We currently partner with Royal Mail to fulfil the majority of our customer orders, and each order is shipped via standard delivery. This means it may take three working days for your order to be delivered by Royal Mail once despatched. 

 

Do you offer next day delivery? 

If you need your item in a hurry, then you can select our Express Delivery option during the checkout process. Unfortunately this is not a guaranteed next-day delivery service, but you can expect to receive your order within 1-2 days. Express orders are sent with Royal Mail Parcels or DPD Couriers. Orders over 2Kg will automatically be sent by DPD Couriers.

If you choose this faster delivery service, then your order will be picked, packed and despatched within 24hrs of the order being placed. 

 

What should I do if I have not yet received my order? 

Please note that in some circumstances orders may take slightly longer to dispatch, so in most circumstances please allow 3-4 working days for your order to arrive. Once your item has been shipped you will automatically recieve an email. We will also call you directly if we are shipping parts of your item. If more than four or five working days have passed you have still not received your order and we have not been in contact with you directly with an update, then please get in touch with our team directly on 01704 332542, use our chat function by clicking ‘chat with us’ at the bottom right hand corner of the website, or email us at [email protected] with your order number and details. 

We’re only human and are a family-run business here at Direct4Baby, so if you experience any delivery or order issues whatsoever then please call or email us in the first instance to give us a chance to put things right, as our number one priority is to deliver a great service. 

If your order has been delayed in its dispatch, delivery will then automatically be upgraded to a 'Priority Next Working Day Service' (Royal Mail 1st Class or DPD Next Working Day Courier) to ensure you receive your product within a timely period.